Return and Refund Policy

At GuaranSure Enterprises, we are committed to ensuring a safe and trustworthy environment for both buyers and sellers. While we provide a platform for sellers to list and promote their products, including electronics, automobiles, and other items, we also take steps to protect buyers during transactions. This policy explains how returns, refunds, and payments are handled on our platform.

1. Securing Buyer Payments

To ensure a safe transaction, GuaranSure Enterprises uses a secure payment process where the seller does not receive payment until the buyer has confirmed receipt of the product and is satisfied with the purchase. This guarantees that buyers are protected and have time to inspect the item before the seller is paid.

2. How to Initiate a Return or Refund Request

• Contact the seller directly using the information provided on the product listing to discuss any concerns.
• If the issue is not resolved, the buyer can open a dispute with GuaranSure Enterprises through our platform’s support system. We will hold the payment in escrow until the dispute is resolved.

3. Return and Refund Eligibility

• The product is not as described or significantly different from the listing.
• The product is damaged or defective upon delivery.
• The buyer did not receive the product.
• Refund requests must be submitted within 24 to 48 hours after confirming delivery of the product. However, if the seller fails to deliver, buyers can request a refund between 24 to 72 hours after the expected delivery timeframe.

4. Escrow Payment System

To build trust between buyers and sellers, GuaranSure Enterprises operates an escrow system where the payment is held securely by our platform until the buyer confirms the product is received and in good condition. If the buyer fails to confirm within 24 – 72 hours, the payment will be released to the seller automatically.

5. Dispute Resolution Process

If the buyer is not satisfied after contacting the seller, they can escalate the matter to our dispute resolution team. The steps are as follows:

• Submit a Dispute: The buyer submits a dispute request through our support platform.
• Provide Documentation: The buyer and seller are both required to provide documentation (photos, product details, etc.) to support their claims.
• Resolution: Our team will review the evidence and make a final decision. If the dispute is ruled in the buyer's favor, the funds will be refunded. Please note that standard platform processing fees may still apply.

6. Non-Returnable Items

Some items may not be eligible for return or refund. These include:

• Items that have been used or altered by the buyer.
• Products without the original packaging or proof of purchase.

7. Buyer Protection

At GuaranSure Enterprises, we are committed to offering a safe purchasing experience. Our escrow system, dispute resolution process, and commitment to secure transactions ensure buyers are protected throughout the purchase. If a buyer is dissatisfied with the product or the seller fails to deliver the item, our team will step in to resolve the matter.

8. Seller Responsibilities

Sellers are required to:

• Clearly describe the condition and specifications of their products.
• Respond promptly to buyer inquiries and concerns.
• Handle returns and refunds in accordance with their own return policies, while adhering to the platform's standards.
• Ship products as promised within the specified timeframe.

9. Contact Us

For further assistance or to report an issue with a transaction, please contact us: